Last Updated on: 25-06-2024
DIMCON General Privacy Policy
1. INTRODUCTION
This DIMCON
General Privacy Policy (also referred to as the ‘
Privacy Policy’) provides information on the collection, use, and sharing (collectively referred to ‘
processing’ or ‘
process’) as of personal information by Dimension Consulting Inc and its affiliates (“DIMCON”, “we” or “us”) in connection with your use of DIMCON websites, mobile applications, and social media pages that link to this Privacy Policy, your interactions with DIMCON during in-person meetings at DIMCON facilities or at DIMCON events, and in the context of other online or offline sales and marketing activities. This Privacy Policy also explains the privacy rights you have in relation to these processing activities. This Privacy Policy was last updated on 25-06-2024. However, the Privacy Policy can change over time, for example to comply with legal requirements or to meet changing business needs. The most up-to-date version can be found on this
dimcon/privacy. In case there is an important change that we want to highlight to you, we will also inform you in another appropriate way (for example via a pop-up notice or statement of changes on our website).
As used in this Privacy Policy, ‘personal information’ or ‘personal data’ means information that relates to an identified individual or to an identifiable individual. For example, this could include among other things your name, address, email address, business contact details, or information gathered through your interactions with us via our websites or at events. Personal information is also referred to as ‘
information about you.’ For more detail about the types of information about you that we may process, please refer to “Categories and Pieces of personal Information” tab below.
Scope of the Privacy Policy This Privacy Policy applies to the processing of personal information by DIMCON visitors and users of the DIMCON website, attendees of DIMCON events, customers and prospective customers and their representatives; subscribers to DIMCON publications or newsletters through social media or email communication; visitors to DIMCON facilities and suppliers and business partners and their representatives.
Who is responsible for processing your personal information?
Dimension Consulting Inc and its affiliated entities are responsible for the processing of your personal information as described in this Privacy Policy.
Which Categories of Personal information do we process
DIMCON processes information about you that directly identifies you, such as name, email, and address, and information about you that may only indirectly identify you such as device identifiers or online activity when not associated with your name.
DIMCON can process information about you collected directly from you both offline and online, including when you create an DIMCON account to access DIMCON products and services or attend an DIMCON-sponsored event. Information about you may also be provided by third party sources, such as data aggregators who may not have a relationship with you or by third parties who collect information about you on behalf of DIMCON such as when you download a whitepaper.
We use your personal information to respond to your requests; to deliver functionality on our sites; to administer our subscriptions; to market and tailor products and services to your or your company’s interests; to engage in transactions with and process orders; to develop, improve the performance of, and secure our sites, products and services; and to comply with applicable laws such as to comply with an opt-out request.
Your personal information is disclosed for business and commercial purposes throughout DIMCON’s organization and with third parties such as distributors or resellers, event co-hosts and sponsors, service providers, and, when required by law, public, government, judicial and law enforcement entities.
You have privacy rights for the information we process about you. You can choose to opt-out of third party sharing, object to, or restrict our use of your personal information, delete, change or correct your personal information or access your personal information by writing to us. If your inquiry relates to an DIMCON service account or support of DIMCON products or services, please go to the Contact DIMCON page for resources and contact information to administer service account data.
If you believe your personal information has been used in a way that is not consistent with the Privacy Policy, please contact the Global Data Protection Officer.
SCOPE
This Privacy Policy applies to the processing of personal information by DIMCON of: - visitors and users of the various DIMCON sites, including our websites on DIMCON.com, computer or mobile software applications and our social media pages that link to this Privacy Policy (collectively referred to as the sites);
- attendees of DIMCON events, or DIMCON-sponsored events;
- customers and prospective customers and their representatives;
- subscribers to DIMCON publications and newsletters;
- visitors to DIMCON facilities; and
- suppliers and business partners and their representatives.
The Privacy Policy does not apply to the following activities:
Personal information collected about you by DIMCON customers. DIMCON customers are responsible for their own personal information collection and processing practices, including when customers use DIMCON products or services to process your personal information. To find out more about our customers’ use of personal information about you, you are encouraged to review the relevant privacy policy of the company who collected your information from you. Please consult that company directly if you have any further questions about its use of information about you.
Personal information processed by DIMCON to provide Cloud, Technical Support, Consulting/ACS or other services to DIMCON customers. “Services personal information” is personal information processed by DIMCON on behalf of a customer in order to provide and perform contracted services. If you are an DIMCON customer and DIMCON is processing personal information on behalf of your company, please refer to the Services Privacy Policy for information on how DIMCON processes services personal information, available at
https://www.dimcon.com/legal/services-privacy-policy
Personal information you provide on third party sites not controlled by DIMCON. When interacting with our websites, you also have the ability to link or connect with non-DIMCON websites, services, social networks, applications or other features. Enabling these features will lead to other parties than DIMCON processing information about you. DIMCON does not have any control over these features of other parties. We encourage you to review the privacy policies of these parties before using these features.
WHO IS RESPONSIBLE FOR YOUR PERSONAL INFORMATION?
DIMCON Corporation and its affiliated entities are responsible for processing your personal information described in this Privacy Policy. Please select a region and country to view the registered address and contact details of the DIMCON or its entities located in each country.
CATEGORIES AND PIECES OF PERSONAL INFORMATION
DIMCON can process information about you collected directly from you both offline and online, including when you create an DIMCON account to access DIMCON products and services or attend an DIMCON-sponsored event. Information about you may also be provided to DIMCON by selected third party sources, such as data aggregators who may not have a direct relationship with you or by third parties who collect information about you on behalf of DIMCON such as when you download an DIMCON whitepaper.
Specific pieces of information about you that DIMCON may collect and process depending on your interaction with DIMCON, includes:
- Name and physical address, email addresses, and telephone numbers.
- Demographic attributes, when linked to personally identifiable information.
- Photographs and testimonials that identify you.
- Public information about your work and education history, including professional affiliations.
- Information from your public social media profiles related to your professional and educational history, such as LinkedIn.
- Transactional data, including products and services ordered, financial details, and payment methods.
- Company data such as the name, size, and location of your employer, your role within the company, and publicly available company information and activity related to company data.
- Data from surveys conducted by DIMCON or third parties on behalf of DIMCON and publicly available information, such as social media posts.
- Call recordings and chat transcript data from sales and customer support calls, live chat sessions, or interviews.
- IP address and information derived from the IP address, such as geographic location.
- Information about the device you use, such as browser, device type, operating system, presence or use of “apps”, screen resolution, and preferred language.
- Certain location or geolocation information you provide directly or through automated means, if you choose to enable location-based services from your device or the DIMCON app.
- Behavioral data from the internet-connected computer or device you use when interacting with the sites, such as advertisements clicked or viewed, sites and content areas visited, date and time of activities, or the web search used to locate and navigate to a site.
Certain online information about you or device information may originate from the use of cookies and similar technologies (for example, pixel tags and device identifiers) on our sites or sites of third parties. For more information on cookies and similar technologies, please see COOKIES AND SIMILAR TECHNOLOGIES USED ON DIMCON WEBSITE/S tab below
Please note that DIMCON does not control the content that you may post to DIMCON Communities forums or social networks; in some cases, such content may be publicly available on the Internet. You should carefully consider whether you wish to submit personal information to these forums or social networks and whether you wish to make your profile available to other users, and you should tailor any content you may submit accordingly. .
USAGE OF YOUR PERSONAL INFORMATION
We may use personal information for the following business purposes:
- to communicate and respond to your requests and inquiries to DIMCON;
- to create and administer an DIMCON single sign-on (SSO) account (also referred to as an ‘DIMCON Account’) and to deliver functionality on our sites and for their technical and functional management;
- to engage in transactions with customers, suppliers and business partners and to process orders for DIMCON products and services;
- to analyze, develop, improve and optimize the use, function and performance of our sites and products and services;
- to manage the security and operation of our sites, facilities, and networks and systems; and
- to comply with applicable laws and regulations and to operate our business.
We may use personal information for the following commercial purposes:
- to administer subscriptions of DIMCON publications and newsletters;
- to market our products and services or related products and services, and to tailor our marketing and sales activities to your or your company’s interests; and
- to provide select business-to-business services to DIMCON customers using publicly available information about companies which may include personal information such as the name of a company’s CEO that is publicly available.
These purposes are described below in further detail.
To communicate and respond to your requests and inquiries to DIMCON
If you get in touch with us (such as by submitting contact forms on our sites, reaching out to us via DIMCON Sales chat, attending DIMCON events or other occasions, sending an email or by visiting social media platforms), we process information about you to communicate with you and to respond to your requests or other inquiries. We can also process personal information to interact with you on third party social networks.
To create an DIMCON SSO account and deliver functionality on our sites and for their technical and functional management
When you choose to register with us (such as to make use of our communities), we need to process the personal information provided by you so that we can create an DIMCON account for you. Please note, this only applies to personal information controlled by DIMCON, not personal information DIMCON processes on behalf of our customers.
To engage in transactions with customers, suppliers and business partners and to process purchases of our products and services
When you choose to register with us (such as to make use of our communities), we need to process the personal information provided by you so that we can create an DIMCON account for you. Please note, this only applies to personal information controlled by DIMCON, not personal information DIMCON processes on behalf of our customers.
To analyze, develop, improve and optimize the use, function and performance of our sites and products and services
We may process personal information in order to analyze, develop, improve and optimize the use, function and performance of our sites and products and services, including for quality assurance and training purposes, as well as for marketing and sales campaigns. This includes processing personal information to conduct surveys to improve DIMCON products and services. In case the sites permit you to participate in interactive discussions, create a profile, post comments, opportunities or other content, or communicate directly with another user or otherwise engage in networking activities on DIMCON sites, DIMCON may process personal information when moderating these activities.
To manage the security of our sites, facilities, networks and systems
We may collect site use data for security and operations management to help keep our sites, facilities, networks and systems secure, or to investigate and prevent potential fraud, including ad fraud and cyber-attacks and to detect bots.
To comply with applicable laws and regulations and to operate our business
In some cases, we have to process personal information to comply with applicable laws and regulations. For example, to respond to a request from a regulator or to defend a legal claim. We may also process personal information in the performance and operation of our business, such as to conduct internal audits and investigations or for finance and accounting and archiving and insurance purposes.
To administer subscriptions of DIMCON publications and newsletters
If you subscribe to our magazines (such as “DIMCON” or “Profit”), we process information about you to administer your subscription to our magazines (including the renewal process) and newsletters.
To market our products, services, events, or related products and services and to tailor marketing and sales activities
DIMCON may use information about you to notify you about new product releases and service developments, events, alerts, updates, prices, terms, special offers and associated campaigns and promotions (including via newsletters). DIMCON may also use personal information to advertise DIMCON’s products and services or related products and services, and also to have our distributors, resellers or partners notify you about our products or services or their related products or services (such as via joint sales or product promotions). We do our best to tailor your website visit, marketing experience and our communications to your expressed interests. This happens, for example, if you sign up for an DIMCON community or program like the DIMCON Partner Network or DIMCON Technology Network. If you attend an event, DIMCON may process information about you gathered in relation to the event and can share information about your attendance with your company. DIMCON may also permit designated event partners or conference sponsors to send you up to two communications related to your event attendance. Please note that our partners or conference sponsors may directly request information about you at their conference booths or presentations, and their use of your information that you provide to them will be subject to their privacy policies. We may also process your personal information to post testimonials on our sites, but will first obtain your consent to use your name and testimonial.
To provide select services to DIMCON customers using publicly-available information which may include personal information such as the name of a company’s CEO
For some business-to-business services, we may collect the publicly available names of company directors and officials to better understand the status of these companies and help inform our services which relate to providing customers information about other companies.
PERSONAL INFORMATION RETENTION PERIOD
DIMCON maintains personal information for the following retention periods:
- Information about you we collect to engage in transactions with our customers, suppliers and business partners, and to process purchases of our products and services, will be retained for the duration of the transaction or services period, or longer as necessary for record retention and legal compliance purposes.
- If you have registered for an DIMCON SSO account (DIMCON Account) to access DIMCON sites or to sign up for DIMCON marketing materials, your account information will be retained for as long as you maintain an active account. Your account and account information will be deleted if you do not log in for 18 consecutive months. DIMCON retains records of that deletion for 90 days.
- If you opened an DIMCON Cloud, Services, Product or Training account, your account information will be retained for as long as you maintain an active account. After service termination, minimal account information will be held for records retention purposes. Please note the DIMCON Privacy team cannot delete, correct, or access service account data or terminate your contracted DIMCON product or service account.
- If you have registered for our newsletters and blogs your subscription data will be retained for as long as you are subscribed to our distribution lists. DIMCON retains records of that deletion for 30 days.
- Contact information such as your email address or phone number collected online on our sites or offline from our interactions with you at DIMCON events and conferences, and used for direct marketing and sales activities will be retained for as long as we have an active (customer) relationship with you.
- If you have reached out to us via DIMCON Sales chat, we will delete all chat transcripts 90 days after the chat has concluded.
- If you have reached out to us via our support line and you have not opted out of call recording, we will delete call recordings 60 days after the call has concluded unless otherwise specified during the call.
- If you have visited an DIMCON facility, the personal information needed to allow you to enter the facility will be held for one year after your last visit for records retention purposes.
- Personal information needed to retain your opt-out preferences is retained for 20 years (or longer as necessary to comply with applicable law).
DISCLOSURE OF PERSONAL INFORMATION?
Sharing within DIMCON DIMCON
employees are authorized to access personal information only to the extent necessary to serve the applicable purpose(s) and to perform their job functions.
Disclosing personal information to third parties
We may disclose personal information with the following third parties for a business purpose:
- Third-party service providers (for example, credit card processing services, order fulfilment, analytics, event/campaign management, website management, information technology and related infrastructure provision, customer service, e-mail delivery, auditing, and other similar service providers) in order for those service providers to perform business functions on behalf of DIMCON;
- Relevant third parties in the event of a reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business or assets;
- As required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to government requests, including public and government authorities outside your country of residence, for national security and/or law enforcement purposes.
We may share personal information with the following third parties for a commercial purpose:
- DIMCON distributors or resellers for further follow-up related to your interests, specific partners that offer complementary products and services or with third parties to facilitate interest-based advertising; and
- Event partners or conference sponsors for DIMCON events
When third parties are given access to personal information, we will take appropriate contractual, technical and organizational measures designed to ensure that personal information is processed only to the extent that such processing is necessary, consistent with this Privacy Policy, and in accordance with applicable law.
PERSONAL INFORMATION SECURITY
DIMCON has implemented appropriate technical, physical and organizational measures designed to protect personal information against accidental or unlawful destruction or accidental loss, damage, alteration, unauthorized disclosure or access, as well as all other forms of unlawful processing.
COOKIES AND SIMILAR TECHNOLOGIES USED ON DIMCON WEBSITE/S
Cookies and similar technologies (e.g., pixels tags and device identifiers) are used by DIMCON and our advertising technology partners to recognize you and/or your device(s) on, off and across different services and devices for the purposes specified in “Usage of Your Personal Information” Tab above.
When do we use cookies and similar technologies?
Cookies are small text files that contain a string of characters and uniquely identify a browser on a device connected to the Internet. We place cookies in your browser when you visit DIMCON sites and non-DIMCON sites that host our plugins or tags. Depending on your jurisdiction, you may be presented with different consent options, including the option to reject all non-essential cookies, prior to DIMCON placing cookies on your browser. Visitors from all jurisdictions are provided with functionality to opt out of non-required cookies using the cookie preferences tool.
We use cookies and other technologies on all our sites to ensure the best possible and secure experience on our sites and to provide you with tailored information on products and services. DIMCON also uses cookies or similar technologies on its sites to collect online information such as your mobile device ID, IP address, and other information about your device, as well as behavioral data of your device usage on our sites (e.g. pages viewed, links clicked, documents downloaded).
Managing cookie preferences
If you are a visitor or our sites, you can use our cookie preferences tool to opt out of cookies that are not required to enable core site functionality, such as advertising and functional cookies. You can also write to us or contact us through email to opt out of interest-based advertising by DIMCON and other participating advertising technology companies serving interest-related ads to you on behalf of DIMCON.
If you do not want to receive cookies, you can also change your browser settings on your computer or other device you are using to access our services. Most browsers also provide functionality that lets you review and delete cookies, including DIMCON cookies.
PERSONAL PRIVACY RIGHTS
You can exercise your privacy rights in accordance with applicable laws or by writing to us. You have multiple privacy rights, subject to applicable law, in respect of the information we process about you:
- Opt-out of our use or sharing of your personal informationYou may withdraw consent you have previously provided for the processing of information about you, including for email marketing by DIMCON.
- Delete personal information
You can ask us to erase or delete all or some of the information about you.
- Change or correct personal information
You can edit some of the information about you by. You can also ask us to change, update or fix information about you in certain cases, particularly if it is inaccurate.
- Object to, or limit or restrict use of personal information
You can ask us to stop using all or some of the information about you (for example, if we have no legal right to keep using it) or to limit our use of it (for example, if the information about you is inaccurate).
- Right to access and/or have your information provided to you
You can also ask us for a copy of information about you and can ask for a copy of information about you provided in machine readable form if you reside in the USA, EU or other jurisdiction that provides you this right as a matter of law.
If you are authorized to make an access or deletion request on behalf of a data subject, please reach out to us via the inquiry form and indicate that you are an authorized agent. We will provide you with instructions on how to submit a request as an authorized agent on behalf of a data subject.
In the event you have previously created an account for a certain Dimcon Products, applications, portals or inquires, you can access and manage your personal information stored in these portals (i) by clicking the links and following the corresponding instructions, and (ii) taking the actions within each portal with regards to your personal information, such as updating your contact details, deleting certain entries or records, or downloading a copy of your profile. Please note that these actions are available to the extent permitted by each application, product or portal’s functionality.
If your inquiry relates to your company’s service account or support of DIMCON products or services, please note the DIMCON Privacy team cannot delete, correct, or access service account data or terminate your contracted DIMCON product or service account. Please go to the Contact DIMCON page for resources and contact information to administer service account data.
COLLECTION OF SENSITIVE INFORMATION AND INFORMATION FROM CHILDREN
Sensitive personal information
We ask that you do not send us, and do not share any sensitive personal information (for example, government-issued IDs, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, genetic, or biometric data, criminal background or trade union membership).
Children’s privacy
As a company focused on serving the needs of businesses, DIMCON's sites are not directed to minors and DIMCON does not promote or market its services to minors, except in very limited circumstances as part of specific educational outreach programs with parental permission. If you believe that we have mistakenly or unintentionally collected personal information of a minor through our sites without appropriate consent, please notify us through email so that we may immediately delete the information from our servers and make any other necessary corrections. Additionally, please use this same form to request removal of content or information that was posted to our sites when the registered user was under the age of 16. Please note that such requests may not ensure complete or comprehensive removal of the content or information, as, for example, some of the content may have been reposted by another user.
RIGHTS AS AN US RESIDENT
Residents of the United States of America pertaining to the law may request that we:
Disclose to you the following information:
- the categories and specific pieces of personal information we collected about you and the categories of personal information we sold;
- the categories of sources from which we collected such personal information;
- the business or commercial purpose for collecting or selling personal information about you and
- the categories of third parties to whom we sold or otherwise disclosed personal information
Delete personal information we collected from you or correct inaccurate personal information about you or Opt-out of any future sale of personal information about you.
We will respond to your request consistent with applicable law. If you are an authorized agent making an access or deletion request on behalf of an USA resident, please reach out to us via an email to privacypolicayinquires@dimcon.com and indicate that you are an authorized agent. We will provide you with instructions on how to submit a request as an authorized agent on behalf of the USA resident.
DATA PROTECTION OFFICER
DIMCON has appointed a Data Protection Officer. If you believe your personal information has been used in a way that is not consistent with the Privacy Policy or your choices, or if you have further questions, comments or suggestions related to this Privacy Policy, please contact the Data Protection Officer by writing to privacypolicayinquires@dimcon.com.
Written inquiries to the DIMCON’s Data Protection Officer may be addressed to: Dimension Consulting Inc
Data Protection Officer
2025 Lincoln Highway, Edison, NJ 08817
FILING A COMPLAINT
If you have any complaints regarding our compliance with this Privacy Policy, please contact us. We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of personal information in accordance with this Privacy Policy and in accordance with applicable law. You also have the right to file a complaint with a competent data protection authority
DIMCON CORPORATE HEADQUARTERS
Dimension Consulting Inc’s corporate headquarters is located at:
2025 Lincoln Highway Edison, NJ 08817
USA Tel: +1.703.636.0933
