Ensuring NetSuite Reliability: How to Monitor Your ERP System's Status

In today’s competitive business landscape, ERP systems like NetSuite are vital for maintaining seamless operations. However, occasional service interruptions can occur, making it crucial to have reliable methods for checking NetSuite’s status. This blog explores various ways to verify if NetSuite is functioning correctly and ensures you stay informed about your ERP system’s performance.

How Frequently Does NetSuite Experience Downtime?

NetSuite is renowned for its stability, with an impressive uptime rate. According to NetSuite’s status page, the platform maintains a 99.99% uptime record over the past year. NetSuite's Service Level Commitment (SLC) promises a 99.7% uptime across its applications.

While occasional outages can happen due to factors like server issues or network disruptions, NetSuite’s downtime is generally rare. For context, major disruptions affecting other platforms, such as Facebook, are often widely reported.

What Constitutes a NetSuite Service Outage?

A NetSuite service outage can manifest in various ways, including:

• NetSuite becoming unresponsive

• Difficulty accessing or loading the NetSuite interface

• Problems logging in

• Issues with data entry or retrieval

Proactively checking NetSuite’s status can help you determine whether the problem lies with the platform or if it’s an issue on your end, aiding in effective troubleshooting.

How Does NetSuite Maintain High Availability?

NetSuite employs several strategies to ensure the reliability of its platform:

• Service Level Commitment (SLC): NetSuite guarantees 99.7% service availability. If this standard is not met, NetSuite provides account credits.

• Global Data Centers: With multiple data centers around the globe, NetSuite uses advanced data management practices like mirroring and failover to ensure uninterrupted service.

• Content Delivery Network (CDN): A CDN enhances performance and helps mitigate denial-of-service attacks.

• Network Architecture: Designed to prevent single points of failure, NetSuite’s network reduces the risk of service disruptions.

• 24/7 Monitoring: NetSuite’s network operations team constantly monitors and addresses issues, keeping users updated on any service disruptions.

How to Check NetSuite’s Status

1. NetSuite Service Status Page: The NetSuite Service Status Page is your primary resource for checking the platform’s status. Here’s how to use it:

• Direct Access: Visit the NetSuite Service Status Page at system.netsuite.com.

• User Interface: Check the status directly from your NetSuite user interface.

• Suite Answer: If logged into Suite Answer, click the NetSuite Status button in the title bar.

What You’ll Find:

• Average Uptime: A rolling 12-month average that shows the platform’s uptime.

• Application Requests: The total number of requests made over the past year.

• Subscription Options: Subscribe to receive status updates via SMS or email.

• Current Status: Detailed updates by region and data center.

• Incident Reports: Information on current and past incidents affecting NetSuite services.

• Service Icons: Indicators of service status:

• Green Checkmark: No issues

• Yellow Square: Degraded performance

• Orange Triangle: Partial outage

• Red Circle: Full-system outage

2. Down detector: For additional status checks, visit Down detector:

• Outage Chart: Displays recent outage trends.

• Map: Shows the location of live outages.

• Comments: Allows users to view and post comments on NetSuite’s performance.

3. Is It Down Right Now?: Check Is It Down Right Now? for basic status information:

• Response Times: Lists current response times for the website.

• Downtime History: Shows historical downtime and troubleshooting tips.

4. Satisfactory: Satisfactory offers monitoring services with a free plan, including:

• Dashboard: Track NetSuite and other cloud-based platforms.

• Historical Data: Provides past incident reports and NetSuite’s comments.

How DIMCON Can Assist

DIMCON understands the importance of maintaining a reliable NetSuite environment for your business. Our goal is to help you maximize the benefits of your NetSuite investment through:

• NetSuite Administration: Comprehensive management of your NetSuite system.

• NetSuite Optimization: Enhancing performance and efficiency.

• NetSuite Consulting: Expert guidance tailored to your needs.

If you have concerns about NetSuite’s performance or want to explore how we can support your ERP needs, contact DIMCON today. Our certified experts are ready to assist you in optimizing your NetSuite experience.

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