Choosing the Right NetSuite Support: Dimension Consulting vs. NetSuite Advanced Customer Support (ACS)

The success of your NetSuite implementation and ongoing operations hinges on the quality of support you receive. But with various options available, how do you determine which is the best fit for your business? In this post, we’ll compare NetSuite’s Advanced Customer Support (ACS) with the specialized services offered by Dimension Consulting, so you can make an informed decision that aligns with your needs.

Is Your NetSuite Support Falling Short?

Sub par support can hold back your NetSuite implementation, causing disruptions and missed opportunities for optimization. Don’t risk your success—understand the key differences between NetSuite ACS and Dimension Consulting’s partner support to ensure your business receives the expertise it needs.

What is NetSuite Support?

NetSuite support is designed to help you manage and optimize the wide array of ERP and omnichannel commerce capabilities within the platform. Support services typically cover:

• Financial Management

• Order and Billing Management

• Inventory and Fulfillment

• Customer Relationship Management (CRM) and Marketing

• Suite Commerce Sites

• Reporting and Dashboards

• Workflow Automation

• Customizations and Integrations

Having reliable support for these components is critical to keeping your systems stable, ensuring compliance, scaling your operations, and continuously optimizing your use of the platform.

NetSuite Advanced Customer Support (ACS)

NetSuite ACS is the vendor's technical support offering, providing users with access to a vast knowledge base and the ability to submit technical tickets for various issues across modules. Key features include:

• 24/7 phone and email support

• Guaranteed response times based on case severity

• Designated account managers for planning and entitlements

• Tiered support levels: Advise, Monitor, Optimize, and Architect

Benefits of ACS:

• Direct access to NetSuite product experts

• Proactive monitoring and regular system checkups

• Guidance on new functionalities and process optimizations

Limitations of ACS:

• Costs can increase with higher-tier services

• Support can feel impersonal due to the high volume of customers

• Locked into annual contracts, regardless of the actual value received

Dimension Consulting: Your Dedicated NetSuite Partner

Dimension Consulting offers a more personalized and flexible approach to NetSuite support, tailored to meet your specific business goals. Our services cover the same core areas as NetSuite ACS but with added advantages, including:

• Faster response times driven by focused NetSuite expertise

• Direct access to senior-level support for complex issues

• Industry-specific guidance aligned with best practices

• Personalized account management focused on your business KPIs

• Proactive solution checkups and continuous optimization

• Ongoing training and support aligned with your evolving needs

• Objective advice independent of NetSuite’s sales objectives

Comparing ACS vs. Dimension Consulting’s Partner Support

Service Flexibility: While ACS offers tiered packages, Dimension Consulting provides customizable and modular options that better align with your needs and budget.

Customization and Personalization: ACS offers general guidance, whereas Dimension Consulting tailors solutions to your strategic business goals and industry-specific requirements.

Cost Efficiency: With Dimension Consulting, you can avoid overspending through flexible pricing models, such as pay-as-you-go or bundled managed services, ensuring you get the most value from your investment.

Response Time and Availability: Dimension Consulting typically offers faster response times and more accessible support, often within two hours for critical issues, compared to ACS’s eight-hour response time for urgent cases.

Strategic Guidance: While ACS is designed to solve immediate technical issues, Dimension Consulting acts as your strategic advisor, helping you plan and execute long-term improvements to your NetSuite environment.

Why Choose Dimension Consulting for NetSuite Support?

Dimension Consulting is a leader in providing specialized NetSuite support. Here’s what sets us apart:

• Comprehensive Solutions: We offer a wide range of services, from financial management to custom application development, ensuring a perfect fit for your business needs.

• Global Expertise: With a presence across multiple regions, we combine deep NetSuite knowledge with local insights to provide effective support worldwide.

• Industry Specialization: Our pre-configured solutions are fine-tuned for various industries, including manufacturing, eCommerce, and logistics, ensuring your systems align with industry standards.

• Technical Depth: Our consultants hold numerous NetSuite certifications and actively participate in product development, offering unmatched technical expertise.

• Continuous Innovation: We continuously expand our service offerings, integrating new technologies and best practices to keep your business at the forefront of innovation.

Final Thoughts

When choosing between NetSuite ACS and Dimension Consulting, it’s important to consider your business’s specific needs. While ACS provides essential support, partnering with Dimension Consulting offers the strategic insight, faster response times, and tailored solutions that can drive continuous growth and innovation. By choosing Dimension Consulting, you’re not just getting support—you’re gaining a trusted partner dedicated to your long-term success.

This version positions Dimension Consulting as the go-to partner for comprehensive and strategic NetSuite support, emphasizing their personalized service, flexibility, and industry expertise.

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